Privacy Policy

Effective Date: 1 January 2025

Business Name: Fetch Logistics

Website: https://fetchlogistics.co

1. Information We Collect

We may collect the following types of information:

Contact Information: such as your name, phone number, and email address.
Shipping Details: including addresses, order numbers, and parcel tracking numbers.
Messages: content you voluntarily send to us via WhatsApp or webforms.
Technical Data: such as IP addresses and browser types (when visiting our website).

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide customer support.
Process orders and shipping requests.
Send delivery updates and notifications via WhatsApp.
Improve our services and user experience.

3. Data Sharing and Protection

We do not sell your personal information to third parties.
Your data may be shared only with trusted third-party logistics and communication platforms (e.g., WhatsApp/Facebook) necessary to operate our service.
All data is protected through industry-standard encryption and secure protocols.

4. WhatsApp Communications

When you contact us via WhatsApp, your phone number and message content may be stored temporarily to respond to your request. Automated responses may be used to guide users to the appropriate contact point.

5. Your Rights

You have the right to:

Request access to your personal information.
Request correction or deletion of your data.
Opt-out of marketing messages at any time.

6. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@fetchlogistics.co
Phone: +673 735 9999